Extra Charges Functionality

Overview of Extra Charges

We are pleased to introduce a new functionality designed to handle and invoice all additional charges that may arise during transportation or after delivery. With the "Extra Charges" feature, the transportation price will always remain the same as initially booked. Any additional charges, such as extra kilometers, additional stops, demurrages, cancellation fee, etc., must now be registered separately in the "Extra Charges" tab. 

How Extra Charges Work

Step-by-Step Guide to Adding Extra Charges

1. Access Freight Details
   • Choose freight you want to add extra charges go to the freight details.
     
     
2. Go to Extra Charges Tab
   • Click on the "Extra Charges" tab.
     
     
     
     

     3. Add a New Charge

     • Press "Add Charge."
     • Choose the type of charge from the available options.
     • Enter the amount you wish to claim.
     • Add a description and attach any files that provide proof of your charges.
       
       
       
       
       

     Activation and Approval Process

     Once you have added the extra charge:

     • A new line will appear in the "Extra Charges" tab, indicating main details and status of charge. 
       
       
       
       

     • The Freight Forwarder Agent will review the charge.
       If they agree, charge will be approved and invoice issued  
       If they disagree, they may either cancel the extra charge at all or offer a partial agreement with a proposed amount which agent thinks suits this case the best. 
       Then go "Freight details" -> 'Extra Charges" and then you have to either accept offered amount or decline and provide more info about this case. 
       
       
       
       
       
       
       
       
       

       Finalization and Invoicing

       After you and the Freight Forwarder Agent have agreed on the amount:

       • The charge will be confirmed and charge status will change to "Approved" 
         
         
         
         

       • An invoice will be issued and sent to your email address.
         
         
         
         
         

       • The invoice will also be stored in the "Invoices" tab for easy access.
         
         
         
         

         Key Points to Remember
         
         

         • Initial Price: The transportation price remains the same as initially booked.
           
           
         • Separate Registration: Add any additional charges separately in the "Extra Charges" tab.
           
           
         • Proof and Description: Provide descriptions and attach files to substantiate your charges.
           
           
         • Approval Process: Freight Forwarder Agent will review and either approve, cancel, or partially agree to your charges.
           
           
         • Invoice Issuance: Once agreed, an invoice will be issued and sent to your email, and stored in the "Invoices" tab.
           
           
         • Flexible Timeframe: Extra charges can be added anytime during transportation or after delivery.